ICT Workshop
Continuous improvement, a healthy habit.
Our Workshop is an environment where we constantly experiment with new solutions, with the aim of improving the user experience of our software. Aware of our customers’ needs and habits, we are committed to translating the technological innovations available in the IT sector into concrete and applicable services. Our Workshop is a place open to innovation, where interaction with other organisations that share our passion for continuous improvement allows us to constantly evolve.
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Using Natural Language Processing (NLP), we collect user requests and convert them into queries on our CRM system database. This solution represents a significant step towards the automation and optimisation of business processes, with a direct impact on efficiency and speed of data processing.
Meaning of integration
An NLP interface allows users to interact with the CRM using natural language, eliminating the need to manually write complex SQL queries. This means that, for example, a sales representative or customer service operator could simply write or speak a request, such as ‘show me the details of customers with open orders in the last two weeks’, and the system, via NLP, translates this request into an executable query on the CRM database.
The NLP system therefore interprets human language, understands it and transforms it into concrete actions within the CRM, reducing manual workload and minimising the risk of user error.
ADVANTAGES
Process automation and simplification
The integration of NLP reduces the need for complex interactions with the CRM system. Users do not need to learn complex query languages or navigate difficult interfaces. Data management becomes more accessible and less dependent on specific technical skills.
ADVANTAGES
Better access to data
The use of natural language lowers the barrier to entry for interacting with the CRM system. Even non-technical users or those with minimal training in data analysis can easily extract complex information, leading to better utilisation of the CRM across the organisation.
ADVANTAGES
Real-time accessibility
Integration with NLP allows you to obtain information more quickly, improving operational agility. Users can get accurate answers in real time, without having to wait for processing by a technical team.
ADVANTAGES
Sensitive data security (on-premises models)
One of the main concerns when managing sensitive data is the transmission of this information to cloud servers. In this case, the system designed by ICT-GROUP includes on-premises models, which means that data is not transmitted to the cloud, reducing the risk of privacy breaches. Data processing and information management take place directly within the company’s infrastructure, ensuring greater security and compliance with data privacy regulations (such as the GDPR).
