Intuitive management of interventions and documents
EGGS Customer and Supplier Portal is the digital space that centralises the management of tickets, documents and interventions. It simplifies collaboration and improves traceability.
Collaborative, clear and simple management.
The Portal enables customers and suppliers to interact in a structured manner: opening and monitoring tickets, uploading documents, managing interventions and communications.
All in a single shared platform.
Secure access, real-time management.
Each user accesses the portal according to their role. Customers and suppliers can open, update and track tickets, consult documents and complete tasks remotely, securely and traceably.
Features and modules
Ticket Management – Customer
It allows you to open tickets independently, assigning priorities and attaching documents. Each request is traceable and can be monitored in real time.
Ticket Management – Supplier
Suppliers access assigned tickets, can accept or reject the assignment, and update the status of the intervention directly from the portal.
Scheduled Interventions – Customer
The customer views the schedule of periodic interventions and can send reminders or communications to the team, maintaining an up-to-date view of activities.
Scheduled Interventions – Supplier
The supplier manages the list of assigned tasks, with the option to report completed activities and close the task directly.
Document Management – Customer
Every document linked to a ticket (reports, certificates, technical documentation) is easily accessible and downloadable at any time.
Document Management – Supplier
It allows the uploading of intervention reports and other necessary files, which are then validated by the back-office team to ensure accuracy and compliance.
Secure Access System
Role-based access (customer, supplier, internal operator), with differentiated authorisation and authentication levels.
Export and Digital History
All activities and documents can be exported in digital format, allowing for orderly and easily accessible archiving.
Request a personalised demo
Assess the effectiveness of our solutions in action and discover how to optimise your processes, integrate business flows and improve operational performance with a management system configured to your needs.
FAQ
What is a customer and supplier portal and what is it used for?
It is a digital platform that facilitates the structured exchange of information, documents and requests between companies, customers and suppliers, improving operational efficiency and transparency.
What can customers do via the EGGS Portal?
Customers can open and monitor tickets, view scheduled interventions, download documents, and send communications directly to the operations centre.
Can suppliers update the status of interventions from the portal?
Yes, suppliers can accept assignments, upload reports and complete tasks directly online, with full traceability of activities.
Is the portal also accessible remotely?
Yes, the system is web-based, secure and accessible both from the internet and from an intranet, with support for all major browsers.