Helpdesk services

For companies that need a more sophisticated and dedicated service, we can provide software and hardware helpdesk services in H12 or H24 mode, which can be accessed through personal numbers.

Methodology

  • Suggestion of possible solutions and support to the customer company in the creation process of the projects.

Experience

  • Our staff members guarantee a suitable level of experience and assure the complaince to extremely high quality levels.

Efficiency

  • We are able to rapidly propose solutions and their conversion into operative plans.

Independence

  • Our development teams maintain a full intellectual independence and address the solution towards the unique interest of the customer.

Organization

  • Our company teams integrate specific skills through common work methodologies.

Privacy

  • Privacy, reliability and integrity represent the key works that lead the efforts of our team members

Design

The project starts with a preliminary meeting between the customer company and one of our technical manager. The purpose of this phase is to put into evidence the business issues as well as the company needs and then to define the project implementation methodology. After that, a report is presented to the client highlighting the terms of intervention (objectives, methodology, times and costs).

Creation

During the implementation phase, working groups (company and ICT-GROUP) are set up to carry out interventions and coordinate and supervise the project.

Progress states are periodically drawn up to check the outcome of the changes that have taken place and to promote the implementation process.

Support

Throughout the life of the project, and afterwards, we can offer complete assistance to the customer.