For companies that need a more sophisticated and dedicated service, we can provide software and hardware helpdesk services in H12 or H24 mode, which can be accessed through personal numbers.
The project starts with a preliminary meeting between the customer company and one of our technical manager. The purpose of this phase is to put into evidence the business issues as well as the company needs and then to define the project implementation methodology. After that, a report is presented to the client highlighting the terms of intervention (objectives, methodology, times and costs).
During the implementation phase, working groups (company and ICT-GROUP) are set up to carry out interventions and coordinate and supervise the project.
Progress states are periodically drawn up to check the outcome of the changes that have taken place and to promote the implementation process.
Throughout the life of the project, and afterwards, we can offer complete assistance to the customer.